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Getting Started

Learn the basics of setting up your VPN infrastructure

Account Management

Manage your account settings, billing, and invoices

VPN Configuration

Configure and customize your VPN settings

Troubleshooting

Resolve common issues and technical problems

Security & Privacy

Learn about our security features and privacy policies

Billing & Pricing

Understand pricing, billing, and payment options

Frequently Asked Questions

Get answers to common questions

What is PrivyNet?

PrivyNet is a dedicated VPN infrastructure provider that offers enterprise-grade VPN solutions. We provide dedicated VPN infrastructure deployments with transparent consumption-based billing.

How do I get started with PrivyNet?

Getting started is easy! Simply create an account, choose your dedicated VPN configuration, and follow our setup guide. Deployment typically takes less than 5 minutes and you only pay for the time your instance is running.

What is a Dedicated VPN?

A Dedicated VPN provides your own private VPN infrastructure deployed in locations of your choice. You get complete control over your server with consumption-based hourly billing and invoicing - ideal for businesses and advanced users.

How secure is PrivyNet?

We use enterprise-grade encryption (AES-256), maintain a strict zero-logs policy, and implement multiple security layers. Your data is protected by industry-standard protocols including OpenVPN and WireGuard.

Can I change my plan later?

Yes! You can upgrade or downgrade your plan at any time through your account dashboard. Changes take effect immediately, and billing is prorated accordingly.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), and support secure payment processing through Stripe.

Do you offer refunds?

Since billing is consumption-based, you only pay for what you use. If you have any billing concerns, contact our support team and we'll work with you to resolve them.

How many devices can I connect?

With Dedicated VPN infrastructure, there are no device limits - you control the entire infrastructure and can connect as many devices as your server supports.

Where are your VPN servers located?

We have VPN infrastructure available in multiple locations worldwide including North America, Europe, Asia, and Australia. With Dedicated VPN, you can deploy infrastructure in any of our 50+ supported regions.

Do you keep logs of my activity?

No. We maintain a strict zero-logs policy. We do not track, collect, or store any of your online activity or connection logs.

Still Need Help?

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Email Support

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support@privynet.co.uk

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Documentation

Browse our comprehensive guides and technical documentation

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