Billing & Pricing

We use a consumption-based invoicing model. Your first invoice is issued when your usage reaches the initial threshold, or 30 days after signup if there is any outstanding usage. After that, invoices are issued either when your usage reaches the next threshold or every 30 days from your last invoice, whichever comes first. All invoices are charged automatically to your saved payment method. You can view and download all invoices from your dashboard under Settings > Billing.

If an invoice is not paid within the agreed terms, we will send reminders. Continued non-payment may result in suspension of your VPN access. Your account and settings are preserved for 90 days, allowing you to settle and resume service.

We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. All payments are securely processed through Stripe.

Yes, absolutely. We use Stripe for payment processing, which is PCI-DSS Level 1 certified. Your card details are never stored on our servers, only a secure token for processing.

Your first invoice is triggered once your usage reaches the initial threshold, or 30 days after signup if there is any outstanding usage. After that, you will be invoiced when your usage hits the next threshold or every 30 days from your last invoice, whichever comes first. Invoices are charged automatically to your saved card and are also available in your dashboard.

Common reasons include insufficient funds, expired card, incorrect card details, or your bank blocking the transaction. Try a different card or contact your bank. If issues persist, contact our support.

Go to Settings > Billing > Payment Methods in your dashboard. You can add a new card, remove old cards, or set a different default payment method.

Currently, we only accept credit and debit card payments through Stripe. We're evaluating cryptocurrency payment options for the future.

All your invoices are available in your dashboard under Settings > Billing > Invoices. You can view, download, and print any invoice from your billing history.

Yes. Go to Settings > Billing > Company Details and enter your company name, address, and tax ID. This information will appear on all future invoices and can be added to past invoices.

Each invoice serves as a receipt of payment. You can download PDF versions from your billing history. If you need a specific format, contact our support team.

Contact our support team or go to Settings > Billing to request cancellation. A final invoice will be issued for any outstanding usage. Once settled, your service will be terminated.

If you were charged after confirming cancellation, contact our support immediately with your order details. We'll investigate.