Security & Privacy

We collect the minimum data necessary to provide our service: your email address for account management, payment information for billing (processed by Stripe), and connection/security metadata such as IP address and login times, used for account security and abuse prevention. We never log the websites you visit, your DNS queries, or your traffic content. See our Privacy Policy for full retention periods.

We don't log your VPN activity - the sites you visit, your DNS queries, and your traffic content all remain private. We do retain limited connection/security metadata, such as IP address and login times, for account security and abuse prevention, as set out in our Privacy Policy.

In the VPN industry, "no logs" refers specifically to activity logs: the websites you visit, your DNS queries, and the content of your traffic. We don't log any of that, and we can't hand over what we don't have. It doesn't mean we retain zero data of any kind - like most services, we keep limited account and connection metadata (such as IP address and login times) for account security and abuse prevention, retained for a defined period as set out in our Privacy Policy. We think it's more useful to be specific about that distinction than to make a blanket claim.

We don't log your browsing activity, so we have no record of what you did online to hand over. We do retain limited account and connection metadata as described in our Privacy Policy, and would only disclose it if legally compelled to do so. We're transparent about any requests we receive and push back on overbroad ones within legal boundaries.

Yes. All payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor. We never store your full credit card details on our servers. Only a tokenized reference is kept for invoice and billing management.

Your ISP can see that you're connected to a VPN server, but they cannot see what you're doing while connected. All your traffic is encrypted, so your ISP only sees encrypted data flowing to and from the VPN server.

Account data is stored in secure, enterprise-grade data centres. For dedicated VPN customers, your VPN infrastructure is deployed in the region you choose, giving you control over data residency.

You can request complete deletion of your account and all associated data at any time through your account settings or by contacting support. We will permanently delete all your personal information within 30 days of the request.